Combo HP Digital_OVERSUDSING

OVERSUDSING Cause If the washing machine detects too many suds, it displays this error code and adds a Suds Reducing cycle. This adds about two hours to the cycle time.If too many suds are detected during spin, the washing machine stops to help prevent leaking. This washer is designed to use only HE (High- Efficiency) […]

Combo HP Digital_POWER FAILURE

POWER FAILURE Cause There is a problem with the power supply. Solution Check the incoming power source, any loose connections, filter boards. DETAILS BELOW: Most issues with a unit giving an error code indicating that it did not have power, are usually caused by a tripped circuit breaker, a faulty electrical outlet, or a power […]

Combo HP Digital_NO TEMP DETECTED

NO TEMP DETECTED Cause The wash thermistor is out of order Solution Check for loose connections at the thermistor and Main PCB and possible damage to harness.  Check for 5Vdc and 54kΩ (at room temp) on the Gray and Red wires with the connector unplugged.  DETAILS BELOW: Location of the Temp thermistor The Wash Thermistor […]

Combo HP Digital_VIBRATION SENSOR

VIBRATION SENSOR Cause The vibration sensor is defective or has experienced excessive vibration. Solution Check for loose connections at the vibration sensor and Main PCB and possible damage to harness.  Check for 5Vdc on Red to Black wires.  DETAILS BELOW: First troubleshooting Steps Have the shipping bolts been removed? Is the floor stable and level […]

Combo HP Digital_CHECK SOFTENER TANK

CHECK SOFTENER TANK Cause The amount of fabric softener in the softener reservoir did not decrease. After putting the softener into the softener reservoir, it was left for a long time and the fabric softener hardened. If the same error occurs after cleaning the detergent detection part of the softener tank and retesting, it indicates […]

Combo HP Digital_CHECK DETERGENT TANK

CHECK DETERGENT TANK Cause The amount of detergent in the detergent reservoir did not decrease. After putting the detergent into the detergent reservoir, it was left for a long time and the detergent hardened. If the same error occurs after cleaning the detergent detection part of the detergent tank and retesting, it indicates a detergent […]

Combo HP Digital_INFRARED SENSOR ERROR

INFRARED SENSOR ERROR Cause IR Sensor is not detected. (Will only be displayed in test mode). Solution Check the connector to the tub lamp, (IR Sensor). Check for 12Vdc (unplugged from harness, 5Vdc plugged in), coming from the Main PCB. DETAILS BELOW: Location  The Infrared sensor is part of the Lamp Assembly, and can be […]

Combo HP Digital_FAN MOTOR ERROR

FAN MOTOR ERROR Cause The Fan is locked Solution Check the Connectors make sure they are secure. Check the wiring harness for defects. DETAILS BELOW: Location of the Fan While the fan can not be accessed easily, it can still be checked to either condemn it or validate it is good. With the top of […]

Combo HP Digital_CLEAN THE FILTER

CLEAN THE FILTER ERROR Cause The Top filter is restricted Solution Clean and replace the Filter and advise the customer of proper maintenance. (The Heat Pump dryer uses the duct in, duct out, and pipe sensors to determine airflow and heat. If you had a sensor bad you should get a sensor error). DETAILS BELOW: […]

Combo HP Digital_COMPRESSOR ERROR 2

COMPRESSOR ERROR 2 Cause Compressor is not aligned. Solution Check the Compressor connections and wire harness. If no defect is found replace the Duct Assembly as shown. DETAILS BELOW: Note: If any part of the sealed system or sensors or blower located on the Duct Assembly is defective, you must replace the whole Duct Assembly.