Cause
The vibration sensor is defective or has experienced excessive vibration.
Solution
Check for loose connections at the vibration sensor and Main PCB and possible damage to harness.
Check for 5Vdc on Red to Black wires.
DETAILS BELOW:
First troubleshooting Steps
- Have the shipping bolts been removed?
- Is the floor stable and level where the unit is in the home?
- Was the unit leveled correctly when installed?
- Is the customer loading the unit properly? Run a rinse and spin cycle with 6-8 bath towels and check the units operation. If the unit runs normal, have the customer bring samples of the loads they have experienced an issue with and see if they are loading unlike materials together. Provide the customer education on proper loading of the machine.
- Remove the front panel. Are all tub weights mounted to the unit and bolts are tight?
- Does the tub appear to lean or droop to one side? Make sure the paint on the tub springs are the same color and are installed properly. Inspect the struts for damage and rust on the shaft.
- If you have already diagnosed the issue is not with any of these and are sure it is the unit then check the Vibration sensor at its harness. This can be done with the top removed.
Location of the Vibration Sensor
The Vibration Sensor will be located at the front of the unit at the top left of the outer tub.
The harness for the Vibration Sensor will route through the control panel mounting bracket to the Main PCB.
Testing the Vibration Sensor
Check for 5Vdc on the Black wire to the Red wire if you have no voltage there with the unit powered on,
replace the Main PCB. If there is voltage there, replace the Vibration Sensor assembly.
