Cause
The amount of Softener in the dispenser reservoir did not decrease (did not dispense Softener).
Solution
After putting the softener into the reservoir, it was left for a long time and the softener hardened.
(End-user leaving fabric softener in the dispenser drawer for an extended period or using the washer for a long time may cause the build-up of residue in the fabric softener dispenser drawer.
When the ezDispense function is turned on, the liquid detergent and softener are dispensed in the set amounts, at the appropriate time during the cycle.
A full Softener reservoir will last for about 18 standard cycles, with the drum filled about halfway.
End-user should remove and clean the ezDispense reservoir every time
the detergent/softener is refilled or if a change to a new type of
detergent/softener.
Remove and clean the detergent
dispenser drawer once or twice a month.
Pull out the detergent dispenser drawer until it stops, then press down
the ORANGE disengage button, (RED arrow) to completely remove the
drawer.